Health Care Facilities and Services Complaints
All complaints received on health facilities and service providers will be reviewed. Any person may submit a complaint to the department of an alleged violation that occurred in a health care facility or by a service provider. (description continued)
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When the public has a concern about a facility or service provider under the authority of Licensure Unit, Division of Public Health of the Department of Health and Human Services, we encourage them to bring any concerns to the attention of the provider/administrator and allow them an opportunity to respond to the situation. If the provider fails to respond to the consumer’s concern, or if the complainant is not able to bring the concerns forward, Licensure Unit may have the authority to conduct a complaint investigation, or refer the complaint to the appropriate agency.A complaint submitted to the Department shall be confidential. A person submitting a complaint shall be immune from criminal or civil liability of any nature, whether direct or derivative, for submitting a complaint or for disclosure of documents, records, or other information to the Department.
An unannounced investigation may be conducted and include any or all of the following: a review of facility records and resident/patient/client records; interviews of residents/patients/clients, staff, and/or family members; observation of care provided to residents/patients/clients and observation of the provider’s environment;
Complaints related to a facility or service provider can be registered in one of the following methods:
- Complete the complaint form below and submit electronically
- Contacting our complaint intake line (402) 471-0316
- Print and complete this form and send to us by:
Printable Complaint FormFaxing the complaint (402) 471-1679 or;
Regular Mail:
If filing a complaint by regular mail, please address the complaint to the correct section
| Facility/Service Type | Mailing Address |
| Ambulatory Surgical Centers Health Clinics Hospitals Laboratories Rural Health Clinics |
DHHS, Division of Public Health Licensure Unit Acute Care Facilities PO BOX 94986 Lincoln, NE 68509 |
| Nursing Homes Assisted Living Facilities |
DHHS, Division of Public Health Licensure Unit Long Term Care Facilities PO BOX 94986 Lincoln, NE 68509 |
| Comprehensive Outpatient Rehabilitation Facilities End Stage Renal Disease Centers Health Maintenance Organizations Home Health Agencies Hospice Services Portable X-Ray Services Rehabilitation Agencies providing PT, OT, and ST Services |
DHHS, Division of Public Health Licensure Unit Outpatient and In-Home Care Services PO BOX 94986 Lincoln, NE 68509 |
| Centers for Developmentally Disabled Developmental Disabilities Waiver Settings Intermediate Care Facilities for the Mentally Retarded Mental Health Centers Substance Abuse Treatment Centers |
DHHS, Division of Public Health Licensure Unit DD and Behavioral Health Facilities Section PO BOX 94986 Lincoln, NE 68509 |
Complaint Form - For complaints not relating to a professional or occupation (i.e.:MD, RN, LPN, Cosmetologist, etc.) but relating to a facility, service medication aides and/or nurse aides, you may complete the attached form and submit electronically via our secured web site, or print and fill out this form then either fax or mail it to the address listed above.
Complaints related to Medication Aides or Nurse Aides can be registered in one of the following methods:
- Complete the complaint form above and submit electronically
- Contacting our complaint intake line (402) 471-0316
- Faxing the complaint (402) 471-1679
- Regular Mail:
DHHS, Division of Public Health
Licensure Unit
Long Term Care Facilities
PO BOX 94986
Lincoln, NE 68509Complaints against health care professions and occupations, welfare fraud, and evaluation reviews can be registered in one of the following methods:
- Contacting Professional Occupational Investigations Division at (402) 471-0175
- Regular Mail:
DHHS, Division of Public Health
Investigations
1050 N Street
P.O. Box 95164
Lincoln, NE 68509-5164
Web Site: www.dhhs.ne.gov/reg/investi.htm
Complaint Form - For complaints relating to a professional (i.e.: MD, RN, LPN, Cosmetologist, etc.) you may print and fill out this form and mail it to the address listed above. Due to their confidential nature, complaint allegations should not be sent via e-mail.
Facilities wishing to self-report an incident may utilize the forms found at: http://www.dhhs.ne.gov/crl/ltc/complaints.htm
| Section Name Facility/Service Type |
Contact Information | |
Acute Care Facilities
|
Joann Erickson, Administrator Phone: (402) 471-4363 e-mail: joann.erickson@dhhs.ne.gov Carol
Gabbert, Staff Assistant Suzette Moeller, Staff Assistant |
DHHS, Division of Public Health Licensure Unit Acute Care Facilities PO BOX 94986 Lincoln, NE 68509 |
Long-Term Care Facilities
|
Eve Lewis, Administrator Phone: (402) 471-3324 e-mail: eve.lewis@dhhs.ne.gov Carrie
Erickson, Staff Assistant Donna Jobman, Staff Assistant Karma Hanke, Staff Assistant Linda Stenvers, Staff Assistant |
DHHS, Division of Public Health Licensure Unit Long Term Care Facilities PO BOX 94986 Lincoln, NE 68509 |
Outpatient and In-Home Care
Services
|
Marcia Cederdahl, Administrator Phone: (402) 471-3651 e-mail: marcia.cederdahl@dhhs.ne.gov Trish
Lang, Staff Assistant |
DHHS, Division of Public Health Licensure Unit Outpatient and In-Home Care Services PO BOX 94986 Lincoln, NE 68509 |
DD and Behavioral Health
Facilities
|
Sheryl Mitchell, Administrator Phone: (402) 471-4975 e-mail: sheryl.mitchell@dhhs.ne.gov
|
DHHS, Division of Public Health Licensure Unit DD and Behavioral Health Facilities PO BOX 94986 Lincoln, NE 68509 |
Office Hours:
8:00 AM – 5:00 PM (Central Standard Time)
Monday through Friday
Medication Aide Registry
Kathy Eberly
Phone: (402) 471-4364
e-mail: kathy.eberly@dhhs.ne.govNursing Assistant Registry
Wanda Wiese
Phone: (402) 471-0537
e-mail: wanda.wiese@dhhs.ne.govLong-Term Care Ombudsman
Patty Pierson
Phone: (402) 471-2307
e-mail: patty.pierson@dhhs.ne.govAdult Protective Services
1-800-652-1999Medicare Fraud Hotline
1-800-MedicareAttorney General’s Office (billing and/or financial complaints)
402-471-2682
Nursing Home Compare
The primary purpose of this tool is to provide detailed information about the performance of every Medicare and Medicaid certified nursing home in the country
www.medicare.gov/nhcompare/home.asp
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