Employee Assistance Program
The DHHS offers employees confidential counseling and referral services through the Employee Assistance Program (EAP). The program is administered by Best Care EAP.
Why was the program established?
At times, personal problems are hard to leave at home and begin to surface in the workplace. When this happens, professionally trained counselors are available to provide needed assistance.The philosophy of Best Care EAP is that nearly every problem can be successfully handled, once it is recognized and assistance is provided. Therefore, this program provides the opportunity for employees to identify and resolve personal problems that may adversely affect their family life, relationships, self-esteem, or job.
Who will know?
When employees use the services of Best Care EAP, they're assured of confidentiality. If an appointment is set up with a Best Care EAP counselor, no one will know. All sessions are confidential, a critical element in Best Care EAP’s success. Information is not released without the employee's written permission.
What help is available?
Employees and their families can discuss personal problems openly and confidentially with a licensed professional counselor in a comfortable and relaxed setting. The counselor will help provide an objective viewpoint of the problem and guide employees toward potential solutions.
What is the cost?
Best Care EAP services are a free benefit. In some cases, the help of community resources may be needed. If so, the counselor will provide a referral to the most appropriate resource. When a referral is made, those expenses become the employee's responsibility.
How do I get help?
To arrange for a private and confidential appointment call:
Best Care EAP
(402)-354-8000 OR (800)-666-8606
If no answer, call (402)-354-2710.Best Care EAP office hours are:
| Monday – Friday | 8 a.m. to 4:30 p.m. |
| Saturday | 8 a.m. to 1:00 p.m. |
Crisis and emergency services are available after regular office hours.
When meeting with an EAP counselor during your regularly scheduled work hours, please refer to the
DHHS-Work Place Policies to determine how to record your time.
EAP provides periodic training for employees on various topics. Access the Best Care EAP link above to view training that is available.
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