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Drinking Water Testing
for Home Loans
The Laboratory is continuously striving to provide the most
efficient, friendly and cost effective service to customers statewide. To best serve all
of the realtors of the state we wish to provide the realty community information that will
help us better meet your needs in a timely fashion. Please allow at least a week and
preferably two weeks to process your samples and report the results to you. Planning ahead
will reduce both your frustration and possible client disappointment at closing time.
Order sample collection kits as soon as possible to prevent a delay
in receiving needed supplies. To order sample collection kits, call (402) 471-3935 between
the hours of 8:00 am and 5:00 pm, Monday through Friday. When ordering your testing
kit you must provide the following information:
Name, address and daytime phone number of person or business to
receive sample kit.
Name, address and daytime phone number of person or business to
receive bill.
Test type.
Quantity.
**It is important to provide the correct information when
ordering your sample kit(s). If the testing fee is included in the closing costs,
the caller should provide billing information for the appropriate bank, lending office, or
realty office. If the testing fee will not be included in the closing costs, the
caller should provide billing information for the buyer or seller whichever is
appropriate. Whomever is specified by the caller, will receive the invoice and will be
responsible for paying the testing fee.
Important things to remember when ordering water tests on home
loans:
Total Coliform samples must be received and tested within 30
hours of collection.
Nitrite samples must be received and tested within 48 hours of
collection.
The laboratory must acidify lead samples when they are received.
The samples must then sit for at least 16 hours before they can be scheduled into the
workload.
Please allow up to two weeks time to receive a test result after
submitting a sample especially when lead results are requested.
Do not request rush results (less than one week) without first
talking to customer service or a laboratory manager. Due to instrument maintenance,
testing schedules and prior promised project deadlines rush sample requests might not be
able to be completed when requested. So please plan ahead to avoid a delay. If
circumstances do arise and a rush sample is needed, please call the laboratory customer
service at 402-471-3935 prior to mailing or dropping off a sample. This will
allow the staff to inform the analyst when samples will be arriving so they can best meet
your needs.
Indicate on the sample request form that the sample is for a home
loan. If there is a closing date include that so the laboratory staff can do their best to
meet that closing date.
- Provide a name and phone number on the sample request form of someone who can be
contacted if a problem arises with the sample that will pose problems with expected
completion.
Invoices are now being mailed weekly and are due 30 days from the
invoice date. The invoices will list the type of analysis, sample number, collection date,
sampling location and sample collector. This information is obtained from the
submission forms that accompany the sample kits and can be used as a tool to match
invoices to result forms. Please submit the remittance copy of each invoice with all
payments to ensure proper account crediting. Statements are issued on a monthly
basis to any customers who have past due invoices. For accounts receivable
questions, call 402-471-8432. |
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